Return & Delivery

Thank you for shopping with us! Here's what you need to know about delivery:

• Delivery Timeframe: We strive to deliver your order promptly. Typically, delivery takes between 1 to 2 weeks from the date of purchase. Please note that delivery times may vary based on your location and other factors.

• Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

• Delivery Partners: We work with trusted delivery partners to ensure your order reaches you safely and on time.

Returns Policy:

Your satisfaction is our priority. Here's our returns policy:

• Damaged Products: If your product arrives damaged, please contact us within 3 days of receiving your order. We will provide you with a return label and initiate a refund or replacement for the damaged item.

• Other Returns: If you wish to return a product for any other reason, please contact us within 3 days of receiving your order. The item must be unused and in its original packaging for a refund or exchange.

• Refunds: Refunds will be processed within 5 business days after we receive the returned item. Please note that shipping costs are non-refundable.

If you have any questions or concerns regarding delivery or returns, please don't hesitate to contact our customer service team at urbanesanctuary@gmail.com. We're here to assist you every step of the way. Thank you for choosing UrbaneSanctuary!